At Om Manglam, we strive to provide the best food delivery experience. This Refund Policy outlines the terms under which refunds may be issued.

1. Eligibility for Refund

Refunds may be considered under the following conditions:

• Order was not delivered.
• Wrong item was delivered.
• Food quality issues (spoiled, damaged, or not as described).
• Missing items in the order.

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Incorrect delivery details provided by the customer.
• Failed delivery due to unavailability of the customer.
• Delay in delivery caused by traffic, weather, or unforeseen circumstances.
• Change of mind after order confirmation.

3. Refund Request Process

• Customers must report the issue within 24 hours of delivery.
• To request a refund, contact us via:
  • Email: manglamrania@mail.com
  • Phone: +91 9793176017
• Provide order details and proof (if applicable, such as photos).

4. Refund Approval

• Refunds are subject to verification by our team.
• Om Manglam reserves the right to approve or reject any refund request.

5. Refund Method

• Approved refunds will be processed to the original payment method.
• For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI.

6. Refund Timeline

• Refunds will be processed within 5–7 business days after approval.
• The time taken for the amount to reflect may depend on your payment provider.

7. Partial Refunds

In some cases (e.g., missing items), partial refunds may be issued instead of full refunds.

8. Contact Us

For refund-related queries:

• Business Name: Om Manglam
• Email: manglamrania@mail.com
• Phone: +91 9793176017